03 Find out what's useful for you
07 Section 1 - Healthcare as a ‘system of systems’
08 Section 2 – Approaches to improvement
09 Section 3 – Defining a systems approach
10 Section 4 – A framework for thinking
11 Section 5 – A framework for action
12 Annex 1 – Applications of the approach
13 Annex 1 - study of the Esther Model
14 Annex 1 - study of oral methotrexate
15 Annex 2 – Case studies
16 Annex 2 - explore the case studies
17 Case study 1 – The Esther model
18 Case study 2 – Oral methotrexate
19 Case study 3 – Michigan intensive care unit project
20 Case study 4 – St Aubyn Centre
21 Case study 5 – London Ambulance Service
22 Case study 6 – Arsenal’s Emirates Stadium
23 Case study 7 – Design Bugs Out
24 Case study 8 – Modelling and simulation saves lives
25 Case study 9 – The GlaxoSmithKline Diskus inhaler
26 Case study 10 – Coordinated care at end of life
27 Case study 11 – Daily inpatient schedules in Birmingham
28 Case study 12 – Barts Sustainability Strategy
29 Case study 13 – The Dyson Centre for Neonatal Care
30 Annex 3 – Elements of a systems approach
31 Annex 3 – people perspective
32 Annex 3 – systems perspective
33 Annex 3 – design perspective
34 Annex 3 – risk perspective
35 Annex 3 – Engineering systems
36 Annex 4 – Compilation of approaches
37 Annex 4 – Change model
38 Annex 4 – Model for improvement
39 Annex 4 - Quality improvement journey – NHS Scotland
40 Annex 4 - Leading large-scale change
41 Annex 4 - Human factors in healthcare
42 Annex 4 - Root cause analysis
43 Annex 4 - Systems thinking for health
44 Annex 4 - Experience-based co-design
45 Annex 4 - Lean in healthcare
46 Annex 4 - Risk assessment made easy
47 Annex 4 - Systems engineering
48 Annex 4 - Human-centered design
50 Annex 4 - Inclusive design
51 Annex 4 - Risk management
52 Annex 4 - System safety assessment