This bibliography represents a sample of the resources available describing perspectives on a systems approach. Articles in blue may be of particular interest.

Coulter A (2005). What do patients and the public want from primary care? BMJ, 331(7526):1199–1201

Clinical Human Factors Group (2013). Implementing human factors in healthcare, ‘taking further steps’. Clinical Human Factors Group

CQC (2016). Better care in my hands: A review of how people are involved in their care. Care Quality Commission, Newcastle, UK

Erwin K and Krishnan JA (2016). Redesigning healthcare to fit with people. BMJ, 354(i4536)

HRET (2016). Improving the patient experience through the health care physical environment. Health Research and Educational Trust, Chicago, IL

Healthwatch England (2015). Safely home: What happens when people leave hospital and care settings? Healthwatch England Special Inquiry, London, UK

Lucas B and Nacer H (2015). The habits of an improver Thinking about learning for improvement in health care. Health Foundation, London, UK

NHS England (2015). New care models: empowering patients and communities, a call to action for a directory of support. NHS England, Redditch, UK

NHS England (2016). People helping people: Year two of the pioneer programme. NHS England, Redditch, UK

Bevan H, Plsek P and Winstanley L (2013). Leading large scale change: A practical guide. NHS Institute for Innovation and Improvement, Leeds, UK

Cowper D, Kemp D, Elphick J and Evans R (2014). To V or not to V – that MUST be the question: Knowing when to apply the right approach. INCOSE International Symposium, June 30 – July 3, Las Vegas, NV

Dekker SWA, Leveson NG (2015). The systems approach to medicine: controversy and misconceptions. BMJ, 24:7-9

Hussain S and Dornhurst A (2016). Integrated care – taking specialist medical care beyond the hospital walls. Royal College of Physicians, London, UK

INCOSE (2014). A world in motion: Systems Engineering Vision 2025. International Council on Systems Engineering, San Diego, CA

IMechE (2016). Healthcare: Engineering solutions for the NHS. Institution of Mechanical Engineers, London, UK

Kurtz CF and Snowden DJ (2003). The new dynamics of strategy sense-making in a complex world. IBM Systems Journal, 42(3):462-483

NASA (2016). NASA Systems Engineering Handbook, NASA, Washington, DC

NHS England (2015). Five Year Forward View – The Success regime: A whole systems intervention. NHS England, Redditch, UK

Pronovost PJ, Ravitz AD, Stoll RA and Kennedy SB (2015). Transforming patient safety: A sector-wide systems approach. World Innovation Summit for Health (WISH), Qatar

RAEng (2007). Creating systems that work: principles of engineering systems for the 21st Century. Royal Academy of Engineering, London, UK

Reid PP, Compton WD, Grossman JH and Fanjiang G (2005). Building a better delivery system – A new engineering/health care partnership. National Academy of Engineering and Institute of Medicine, The National Academies Press, Washington, DC

Brown T and Martin R (2015). Design for Action: How to use design thinking to make great things actually happen. Harvard Business Review, R1509C

Burns C, Cottam H, Vanstone C and Winhall J (2006). RED Paper 02: Transformation Design. Design Council, London, UK

Cottam H and Leadbeater C (2004). RED Paper 01 Health: Co-creating Services. Design Council, London, UK

Design Council (2007). Eleven lessons managing design in eleven global companies. Design Council, London, UK

Kolko J (2015). Design Thinking Comes of Age: The approach, once used primarily in product design, is now infusing corporate culture. Harvard Business Review, R1509D

Rittel HWJ & Webber MM (1973). Dilemmas in a general theory of planning. Policy Sciences, 4(2):155-169

British Standards (2009). BS ISO 31000:2009 Risk management – principles and guidelines. British Standards, London, UK

DH and Design Council (2003). Design for patient safety: a system-wide, design-led approach to tackling patient safety in the NHS. Design Council and Department of Health, London, UK

Hollnagel E, Wears R and Braithwaite J (2015). From Safety-I to Safety-II: A White Paper. The Resilient Health Care Net: Published simultaneously by the University of Southern Denmark, University of Florida, USA, and Macquarie University, Australia

HSE (2014). Risk assessment – A brief guide to controlling risks in the workplace. INDG163 (rev4), Health and Safety Executive, London, UK

Lewis H, Allan N, Ellinas C and Godfrey P (2014). Engaging with risk. CIRIA, London, UK

NPSA (2007). Healthcare Risk Assessment Made Easy. NPSA, London, UK

Spear SJ (2005). Fixing Healthcare from the Inside, Today. Harvard Business Review, R0509D

Vincent C and Amalberti R (2016). Safer Healthcare: Strategies for the real world. Springer International Publishing, Switzerland

Yu A, Flott K, Chainani N, Fontana G and Darzi A (2016). Patient safety 2030. NIHR Imperial Patient Safety Translational Research Centre, London, UK


Davidoff F, Dixon-Woods M, Leviton L and Michie S (2015). Demystifying theory and its use in improvement. BMJ Quality and Safety, bmjqs-2014-003627

Dixon-Woods M & Martin G (2016) Does quality improvement improve quality? Future Hospital Journal, 3(3):191-194

Fillingham D, Jones B, Pereira P (2016), The challenge and potential of whole system flow. The Health Foundation, London UK

Ham C, Berwick D and Dixon J (2016). Improving quality in the English NHS: a strategy for action. King’s Fund,

London, UK

Langley GL, Moen R, Nolan KM, Nolan TW, Norman CL, Provost LP (2009). The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (2nd edition). San Francisco: Jossey-Bass Publishers

McGuire KJ and Spear SJ (2015). Beyond the Jargon: architecture, process and clinical care, SPINE, 40(16):1243-1246

Snowden DJ, Boone ME (2007). A Leader’s Framework for Decision Making. Harvard Business Review, BR0711

The Health Foundation (2013). Quality improvement made simple: what everyone should know about health care quality improvement. The Health Foundation, London, UK

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