Annex 4 - compilation of approaches

Inclusive design

Inclusive design (ID) is the design of mainstream products and/or services that are accessible to, and usable by, as many people as reasonably possible without the need for special adaptation or specialised design. It applies to all parts of a user journey, not only to the recipients of care, but also the providers of care and care services.

At the core of ID is a user-focused systems design process and the realisation that every design decision has the potential to include or exclude people. Inclusive design emphasises the contribution that understanding user diversity makes to informing these decisions, and thus to including as many people as possible. In this context, user diversity covers variation in capabilities, needs and aspirations, while care is also taken to address broader issues relating to people, profit and planet.

The ID toolkit provides a step-by-step guide to the use of the explore, create and evaluate design cycle, embedded in the context of the identify and locate activities that relate to the people engaged with the systems and its location. This process is directly informed by the purpose of the system, a deep understanding of stakeholder and user needs and a sense of what success looks like.

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