Annex 4 - compilation of approaches

Experience-based co-design

Experience-based co-design (EBCD) is an approach that enables staff and patients (or other service users) to co-design services and/or care pathways in partnership. The approach was designed for and within the NHS to develop simple solutions that offer patients a better experience of treatment and care. However, similar user-centric design techniques have been used by leading global companies for many years.

EBCD gathers patient and staff experiences, through interviewing, observations and group discussions, and presents the insights gained in the form of a short edited film. Informed by this, staff and patients collaboratively design and implement activities that will improve the service or the care pathway. Within health and care, the approach has been used in a range of clinical services, including cancer, diabetes, drug and alcohol treatment, emergency services, genetics, inpatient units, intensive care, mental health, orthopaedics, palliative care and surgical units.

The EBCD toolkit outlines an approach to improving patients' experience of services. As well as step-by-step guidance, the toolkit includes videos of people who have taken part in EBCD projects. These help bring to life the successes and range of benefits that can result from implementing this type of improvement project. The toolkit also includes downloadable resources such as template forms, letters

and presentations.

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