Annex 3

Elements of a systems approach

This annex describes the essence of the people, systems, design and risk perspectives on the delivery of systems, along with an introduction to systems engineering, an established systems approach commonly used by engineers in the development of technical and socio-technical systems.

A true systems approach is one that consistently delivers a high-quality service and is most likely to be the result of a team successfully integrating people, systems, design and risk perspectives in an ordered and well executed manner. It is only when all four perspectives are robustly understood that a systems approach will have the greatest success. Further reading may be found in the Bibliography.

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